- February 17, 2022
- Posted by: IRA Coaching
- Category: Blogs
Judiciarytech : The emerging electronic judicial system
Fintech, Insuretech, Foodtech, Edtech, Medtech, Govtech, and now Judiciarytech.
It is hard not to notice the technological revolution happening around us. Modern technology is revolutionizing industries, disrupting traditional methods and means of doing business. This revolution is bringing in much-needed efficiencies. And while the rate at which different industries are adopting modern technologies varies, their effect can be felt across industries.
Some industries are at the forefront of technological adoption while some are just beginning to experiment. One sector that could immensely benefit from technological adoption and has just begun its technological transformation journey is the Indian judiciary.
The Indian judicial system is one of the oldest legal systems in the world and a key component of constitutional democracy. It is, however, overburdened with huge case backlogs. According to the Carnegie Endowment for International Peace, there are 5.8 million pending high court cases, even though their average rate of disposal between 2015 and 2019 was about 1.8 million cases per year. Technology can greatly help scale up redressals and closures of judicial cases. This is especially needed in the current COVID-19 crisis which has severely impacted the functioning of all businesses including the judiciary.
Since 2007, the eCourts Integrated Mission Mode Project (MMP), one of the National e-Governance projects, is being implemented in District and Subordinate Courts of the Country. The project is aimed at providing the necessary hardware and software application to enable courts to deliver e-services, and the judiciary to be able to monitor and manage the functioning of courts.1
From an insurance perspective, there are various formats available especially for motor third-party claims to get cleared. These formats include Lok Adalats and the Jald Rahat Yojana. E-courts are a great extension to these formats and will help expedite dispute redressals.
The government has also established the insurance ombudsman scheme as a cost-effective and efficient way of dispute redressal. It is another effective authority for customer grievance redressal related to policy inaccuracies, delay or disallowed amounts in health insurance claims, or even any other documentation lapses between insurers and policyholders all of which can be addressed and closed across the table with the authority vested in the ombudsman. There are close to 17 ombudsman offices across the country. Digitising this area of insurance redressal can help close grievances more quickly and effectively.
Modern technologies offer immense potential to improve access and efficiencies in the judicial system and it is up to the government and the judiciary to make the most of judiciarytech.
Whether you are looking to keep pace with the industry, hone your skillset, or develop a new skillset in banking and insurance, IRA can help. Check out our upcoming training sessions. Learn from banking and insurance industry experts in real-time!
